Terms of Service

Last updated: Today

Welcome to Melbourne Lane Boutique.

These Terms of Service apply to your use of melbournelaneboutique.com and to any purchase made through our website.

By accessing our website, browsing our products or placing an order, you agree to these Terms of Service.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your place of residence, or that you have permission from a parent or legal guardian to use this website.

You must not use our website, products or services for any illegal, fraudulent or unauthorised purpose.

You must not violate any applicable laws or regulations when using our website.

Product Information

We aim to display product descriptions, colours, sizes, measurements, images and other product details as accurately as reasonably possible.

However, the actual appearance of colours may vary depending on your device, screen settings, lighting conditions and other factors.

Product measurements may also vary slightly due to manufacturing methods and manual measurement.

We reserve the right to update or correct product descriptions, images, pricing and other information where reasonably necessary.

Product Availability

All products are subject to availability.

Because some products may be fulfilled directly by our suppliers, stock levels can occasionally change before our website has been updated.

If a product becomes unavailable after you place an order, we may contact you to offer an alternative where appropriate or cancel the affected item and provide a refund to your original payment method.

Pricing

All prices displayed on our website are shown in the currency indicated at the time of purchase.

Prices, discounts and promotions may change from time to time.

We reserve the right to correct genuine pricing, product listing or availability errors.

If an order is affected by an obvious pricing or listing error, we may contact you before processing the order.

Where appropriate, we may cancel the affected order and refund any amount already paid to the original payment method.

Nothing in this section limits rights that cannot be excluded under applicable law.

Promotions and Discounts

From time to time, Melbourne Lane Boutique may offer discounts, promotional codes, sale prices or special offers.

Unless otherwise stated:

1. Promotional offers may be changed or withdrawn at any time
2. Discount codes may have specific conditions or expiry dates
3. Multiple discount codes may not be combined
4. Certain products may be excluded from promotions
5. Discounts generally cannot be applied retrospectively to orders already placed

Any additional conditions displayed with a promotion will also apply.

Orders

When placing an order, you agree to provide current, complete and accurate information.

After placing an order, you will generally receive an order confirmation by email.

An order confirmation acknowledges that we have received your order. It does not necessarily mean that your order has been fully accepted or dispatched.

We may need to review an order where there are issues involving:

1. Payment
2. Product availability
3. Pricing
4. Shipping information
5. Suspected fraud
6. Unusual order activity
7. Technical or listing errors

Refusal or Cancellation of Orders

We reserve the right to refuse, cancel or limit an order where reasonably necessary.

This may include situations involving:

1. Incorrect or incomplete customer information
2. Payment authorisation issues
3. Suspected fraud or misuse
4. Product availability issues
5. Pricing or listing errors
6. Unusual purchasing activity
7. Orders that cannot reasonably be fulfilled

If we cancel an order after payment has been successfully processed, we will refund the applicable amount to the original payment method.

This does not affect any rights available to you under applicable consumer law.

Shipping

Shipping and delivery times are estimates and cannot be guaranteed.

Please refer to our Shipping Policy for information about:

1. Order processing times
2. Estimated delivery times
3. Free shipping within Australia
4. Tracking information
5. Direct supplier fulfilment
6. International supplier shipping
7. Delayed or missing parcels

Some products may be shipped directly from our suppliers.

This means that certain parcels may originate outside Australia, including from China or other countries.

Multiple Shipments

If your order contains multiple products, your items may occasionally be shipped separately.

This can occur when products are fulfilled by different suppliers, fulfilment partners or warehouses.

As a result, you may receive multiple tracking numbers and your items may arrive on different dates.

Returns and Refunds

Returns, refunds and exchanges are handled according to our Returns and Refund Policy.

Melbourne Lane Boutique offers a 30-day money back guarantee, subject to the conditions described in that policy.

Nothing in these Terms of Service excludes, restricts or modifies any consumer right or remedy that cannot legally be excluded, restricted or modified.

Australian Consumer Law

Nothing in these Terms of Service is intended to exclude, restrict or modify rights or remedies available under the Australian Consumer Law where those rights cannot legally be excluded, restricted or modified.

Products sold through Melbourne Lane Boutique may be subject to consumer guarantees under Australian law.

Depending on the circumstances, customers may be entitled to a repair, replacement, refund or another remedy where a product fails to satisfy an applicable consumer guarantee.

Payments

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include:

1. Credit cards
2. Debit cards
3. Shop Pay
4. Apple Pay
5. Google Pay
6. PayPal
7. Other payment methods displayed at checkout

By submitting payment information, you confirm that:

1. The information you provide is accurate
2. You are authorised to use the selected payment method
3. You authorise the applicable payment provider to process the transaction

Payment services may be provided by third-party payment processors and are also subject to their applicable terms and privacy policies.

Account Information

You agree to provide current, accurate and complete billing, shipping and contact information for purchases made through Melbourne Lane Boutique.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login details and for activities conducted through your account where legally applicable.

If you believe that your account has been accessed without authorisation, please contact us.

Website Content and Intellectual Property

Unless otherwise stated, content displayed on melbournelaneboutique.com, including our branding, logos, text, graphics, page design, promotional materials and original website content, is owned by or licensed to Melbourne Lane Boutique.

Third-party product images, trademarks and other materials may remain the property of their respective owners.

You may not copy, reproduce, publish, distribute, commercially exploit or modify our protected content without appropriate permission, except where permitted by law.

Customer Reviews and Submitted Content

If you voluntarily submit a review, photograph, feedback or other content to Melbourne Lane Boutique, you confirm that you have the right to provide that content.

You must not submit content that:

1. Is unlawful
2. Is knowingly false or misleading
3. Infringes another person's intellectual property rights
4. Contains malicious code
5. Violates another person's privacy
6. Is abusive, threatening or discriminatory

Where permitted by law and subject to any permissions you provide, we may use customer feedback or submitted content in connection with operating and promoting our store.

Prohibited Use

You must not use our website:

1. For unlawful or fraudulent purposes
2. To violate applicable laws or regulations
3. To infringe intellectual property rights
4. To transmit viruses, malicious code or harmful software
5. To attempt unauthorised access to our systems
6. To collect personal information about others without appropriate authority
7. To interfere with website security, functionality or performance
8. To submit deliberately false or misleading information
9. To impersonate another person
10. To interfere with another customer's use of the website

We reserve the right to restrict access to our website where reasonably necessary to protect our business, customers or systems.

Third-Party Tools and Services

Our website may use or provide access to third-party tools and services.

These may include payment providers, Shopify applications, analytics services, fulfilment providers, shipping services and other ecommerce tools.

We do not control every aspect of these third-party services.

Your use of a third-party service may also be subject to that provider's own terms and privacy policy.

Third-Party Links

Our website may contain links to third-party websites.

Melbourne Lane Boutique is not responsible for the content, security, availability, products, services or privacy practices of third-party websites.

You should review the applicable terms and policies before using third-party websites or services.

Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to matters such as:

1. Product descriptions
2. Pricing
3. Promotions
4. Product availability
5. Shipping information

We reserve the right to correct such errors and update information where appropriate.

Where an error materially affects an existing order, we will take reasonable steps to contact the affected customer and resolve the issue appropriately.

Limitation of Liability

To the maximum extent permitted by applicable law, Melbourne Lane Boutique will not be liable for indirect, incidental, special or consequential loss arising solely from your use of our website or services.

Nothing in these Terms of Service excludes or limits liability, rights or remedies where doing so would be unlawful, including rights that cannot be excluded under the Australian Consumer Law.

Indemnity

To the extent permitted by applicable law, you agree to indemnify Melbourne Lane Boutique against reasonable claims, liabilities, losses or expenses arising directly from:

1. Your material breach of these Terms of Service
2. Your unlawful use of our website
3. Your infringement of another person's rights

This section applies only to the extent permitted by applicable law.

Severability

If any provision of these Terms of Service is found to be unlawful, invalid or unenforceable, that provision will be interpreted or limited to the minimum extent necessary.

The remaining provisions will continue to apply to the extent permitted by law.

Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our website, products, services, business operations or applicable requirements.

The updated version will be published on this page.

The date shown at the top of these Terms indicates when they were most recently updated.

Your continued use of our website after changes are published is subject to the updated Terms, to the extent permitted by applicable law.

Contact Us

For questions regarding these Terms of Service, please contact us at:

Melbourne Lane Boutique
Email: info@melbournelaneboutique.com
Website: melbournelaneboutique.com