Returns and Refund Policy

Last updated: Today

At Melbourne Lane Boutique, we want you to feel confident and comfortable when shopping with us.

This Returns and Refund Policy explains how returns, refunds and our 30-day money back guarantee work.

This policy applies to purchases made through melbournelaneboutique.com.

30-Day Money Back Guarantee

We offer a 30-day money back guarantee.

If you are not satisfied with your order, or if something is not quite right, please contact us within 30 days of receiving your order.

To start a return request, please email us at:

info@melbournelaneboutique.com

Please include:

1. Your full name
2. Your order number
3. The email address used to place the order
4. The reason for your return
5. Clear photos if the item is damaged, faulty or incorrect
6. Any additional information that may help us understand and resolve your request

Our customer service team will review your request and provide you with the appropriate next steps.

Return Approval

Please do not send any items back before contacting us.

All returns must first be requested and approved by Melbourne Lane Boutique via email.

If your return is approved, we will provide you with the applicable return instructions and the correct return address.

As some of our products are fulfilled directly by our suppliers, the return address may be outside Australia and may, in some cases, be located in China.

Please only return your item to the address provided by our customer service team. Items returned to a different address may not be received or processed correctly.

Return Shipping Costs

For change of mind returns, incorrect size selections or items that are no longer wanted, the customer is responsible for the cost of return shipping.

If the approved return address is located overseas, including in China, the customer is responsible for arranging and paying for shipping to that address.

We strongly recommend using a tracked shipping service and retaining your proof of postage.

Melbourne Lane Boutique can only complete a return once the returned parcel has been received and confirmed by the relevant supplier or return location.

This section does not affect any rights you may have under the Australian Consumer Law.

Return Tracking

For approved returns, customers must provide valid return tracking information when requested.

A refund for a standard return will generally be processed after the returned item has been received, inspected and approved by the supplier or designated return location.

If a return parcel is lost in transit and delivery cannot be confirmed, we may be unable to process the refund.

We therefore strongly recommend using a reliable tracked shipping service.

Condition of Returned Items

For change of mind returns, items should be:

1. Unworn
2. Unwashed
3. Unused
4. In their original condition
5. Returned with original tags and packaging where reasonably possible

Items showing signs of wear, washing, use, damage, perfume, stains, makeup, alterations or other signs of use may not be accepted for a change of mind return.

Items That May Not Be Eligible for Return

Certain products may not be eligible for change of mind returns, including:

1. Gift cards
2. Items clearly marked as final sale
3. Personal care or hygiene-related products where a return would be inappropriate for health or hygiene reasons
4. Items that have been worn, washed, used or altered
5. Items returned without prior approval

These exclusions apply to change of mind returns only and do not limit your rights under the Australian Consumer Law.

Faulty, Damaged or Incorrect Items

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible at:

info@melbournelaneboutique.com

Please include:

• Your full name
• Your order number
• A description of the issue
• Clear photographs of the item
• Photographs of the packaging where relevant

We will review the issue and work with you to determine an appropriate solution.

Depending on the circumstances and your rights under Australian law, this may include a replacement, refund or another appropriate remedy.

Your rights under the Australian Consumer Law are not excluded or limited by this policy.

Australian Consumer Law

Nothing in this Returns and Refund Policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law that cannot legally be excluded, restricted or modified.

Products sold by Melbourne Lane Boutique come with consumer guarantees that apply under Australian law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy depending on the circumstances and whether the failure is considered minor or major.

Refund Processing

Once an eligible return has been received, inspected and approved, we will notify you by email.

Approved refunds will be processed back to the original payment method used for the purchase.

After we issue the refund, please allow additional processing time for your bank, credit card provider or payment provider to credit the funds to your account.

Processing times may vary depending on your financial institution or payment provider.

Exchanges

Depending on the circumstances and product availability, we may be able to offer an exchange or another suitable solution.

To request an exchange, please contact us at:

info@melbournelaneboutique.com

Please include your order number and details of the item you would like to exchange.

Our customer service team will review your request and let you know which options are available.

Order Cancellations

If you need to cancel or make changes to an order, please contact us as soon as possible at:

info@melbournelaneboutique.com

If your order has not yet entered processing or been dispatched, we will do our best to accommodate your request.

However, because orders may be processed quickly, we cannot guarantee that a cancellation or modification will be possible once an order has been submitted.

If your order has already been processed or dispatched, you may need to wait until you receive it and then follow the applicable return procedure.

Contact Us

For questions regarding returns, refunds, exchanges or your order, please contact:

Melbourne Lane Boutique
Email: info@melbournelaneboutique.com
Website: melbournelaneboutique.com