Payment Policy

Last updated: Today

At Melbourne Lane Boutique, we aim to make the checkout process simple, secure and transparent.

This Payment Policy applies to purchases made through melbournelaneboutique.com.

Accepted Payment Methods

We accept the payment methods displayed at checkout.

Depending on availability, these may include:

1. Credit cards
2. Debit cards
3. Apple Pay
4. Google Pay
5. Shop Pay
6. PayPal, where available
7. Other secure payment methods displayed at checkout

Available payment methods may vary depending on your location, device and the payment services available through our store.

Secure Checkout

Payments made through Melbourne Lane Boutique are processed using secure third-party payment providers.

Melbourne Lane Boutique does not directly store your complete credit or debit card details.

Payment information may be processed by Shopify, payment processors, banks, card networks or other secure payment services used during checkout.

Payment Authorisation

By placing an order, you confirm that:

1. The payment information you provide is accurate
2. You are authorised to use the selected payment method
3. You authorise the relevant payment provider to process the transaction

If your payment is declined, cannot be authorised or is flagged for additional verification, your order may not be processed until the issue has been resolved.

Currency

Prices are shown in the currency displayed on melbournelaneboutique.com at the time of purchase.

For customers shopping in Australia, prices will generally be displayed in Australian Dollars (AUD) where applicable.

If your bank, card provider or payment service performs a currency conversion, additional conversion fees or international transaction fees may apply.

These fees are determined by your bank or payment provider and are outside the control of Melbourne Lane Boutique.

Payment Confirmation

Once your payment has been successfully processed, you will normally receive an order confirmation at the email address provided during checkout.

Please check that your email address is correct before completing your purchase.

If you do not receive an order confirmation, please check your spam or junk folder before contacting us.

Failed or Declined Payments

If your payment is unsuccessful, please check:

1. That your card or payment details are correct
2. That your billing information matches the information held by your bank
3. That sufficient funds are available
4. That your card is authorised for online or international transactions where applicable
5. Whether your bank or payment provider has placed a security restriction on the transaction

If the issue continues, please contact your bank or payment provider directly.

Payment Security and Fraud Prevention

To help protect our customers and our store, certain orders may be subject to payment verification or fraud screening.

In some situations, we may contact you to verify information associated with your order.

We reserve the right to delay, refuse or cancel an order where we reasonably believe that payment fraud, unauthorised use or other suspicious activity may be involved.

If an order is cancelled after payment has been successfully processed, the applicable amount will be refunded to the original payment method.

Refunds

Approved refunds are processed back to the original payment method used for the purchase.

Once a refund has been issued by Melbourne Lane Boutique, it may take additional time for your bank, card provider or payment service to make the funds available in your account.

Processing times vary between financial institutions and payment providers.

For more information, please refer to our Returns and Refund Policy.

Payment Issues

If you experience an issue during checkout or have a question regarding a payment, please first check your payment information or contact your bank or payment provider.

You may also contact us at:

info@melbournelaneboutique.com

Please include your name, order number where applicable and a brief description of the payment issue.

Contact Us

For questions regarding payments or checkout, please contact:

Melbourne Lane Boutique
Email: info@melbournelaneboutique.com
Website: melbournelaneboutique.com