Shipping Policy
Last updated: Today
At Melbourne Lane Boutique, we want your order to be handled carefully, clearly and as efficiently as possible.
This Shipping Policy explains how we process and ship orders placed through melbournelaneboutique.com.
Order Processing Time
After your order is placed, please allow 1 to 3 business days for processing.
During this time, we review your order, confirm the product and shipping details and prepare your order for dispatch.
Business days are Monday to Friday, excluding Australian public holidays.
Shipping Time
Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.
Please note that delivery times are estimates and may vary due to carrier delays, customs processing, peak shopping periods, public holidays, incorrect address information or other circumstances outside our control.
Direct Supplier Shipping
In some cases, Melbourne Lane Boutique ships products directly from our trusted suppliers.
We use this fulfilment method to make the shipping process more efficient. Instead of having products shipped to us first and then forwarded to you, your order may be sent directly from the supplier to your delivery address.
This means that some parcels may be shipped directly from overseas, including from China.
By shipping directly from our suppliers, we aim to reduce unnecessary handling and get your order on its way as efficiently as possible.
Shipping Carriers
We offer free shipping across Australia.
Depending on the product, supplier location and delivery address, your order may be shipped using Australia Post, local delivery partners or international shipping partners.
When tracking is available, you will receive your tracking information once your order has been dispatched.
Shipping Costs
Shipping is free for orders delivered within Australia, unless otherwise stated at checkout.
Incorrect Shipping Details
Please make sure that all shipping information is correct before placing your order.
If you notice an error in your delivery address after placing your order, please contact us as soon as possible at:
info@melbournelaneboutique.com
We will do our best to make the requested change. However, once an order has been processed or dispatched, we may no longer be able to change the shipping address.
Melbourne Lane Boutique is not responsible for delivery issues caused by incorrect or incomplete shipping information provided by the customer.
Delayed Orders
If your order has not arrived within the expected delivery timeframe, please contact us at:
info@melbournelaneboutique.com
Please include your full name, order number and the email address used when placing your order.
We will review the status of your shipment and assist you with the next steps.
Lost or Missing Parcels
If your tracking information shows that your parcel has been delivered but you have not received it, please first check:
- With other members of your household
- Around your property or designated safe place
- With your neighbours
- With your local post office
- Directly with the delivery carrier
If you are still unable to locate your parcel, please contact us at:
info@melbournelaneboutique.com
We will review the situation and assist you where possible.
Multiple Parcels
If your order contains multiple products, they may occasionally be shipped separately.
This can happen when products are fulfilled by different suppliers or warehouses. As a result, you may receive more than one parcel and your items may arrive on different days.
There are no additional shipping charges if your order is divided into multiple shipments.
Tracking Information
When tracking information is available, it will be sent to the email address you provided when placing your order.
Please allow some time for the tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to update their systems.
Questions About Your Order
If you have any questions regarding shipping, delivery or the status of your order, please contact us at:
info@melbournelaneboutique.com
Our team will be happy to assist you.