FAQ Policy Page

Last updated: Today

Below you will find answers to some of the most common questions about ordering from Melbourne Lane Boutique.

How Long Does Shipping Take?

Orders are usually processed within 1 to 3 business days.

Once your order has been processed and dispatched, delivery usually takes 3 to 7 business days.

Please note that delivery times are estimates and may vary due to:

1. Carrier delays
2. Public holidays
3. Peak shopping or sale periods
4. Customs processing
5. Incorrect or incomplete shipping information
6. Other circumstances outside our control

For more information, please refer to our Shipping Policy.

Where Do You Ship From?

Some Melbourne Lane Boutique orders are shipped directly from our trusted suppliers and fulfilment partners.

These suppliers may be located overseas, including in China.

We use direct supplier fulfilment to reduce unnecessary handling and allow orders to begin their journey to you as efficiently as possible.

Because products may be fulfilled from different locations, items within the same order may occasionally arrive in separate parcels.

Do You Offer Free Shipping?

Yes.

Melbourne Lane Boutique offers free shipping across Australia, unless otherwise stated at checkout.

Can I Track My Order?

When tracking information is available, it will be sent to the email address you provided when placing your order.

Please allow some time after receiving your shipping confirmation for the tracking information to become active, as the carrier may need time to update its system.

Why Did I Receive Only Part of My Order?

If you ordered multiple products, they may occasionally be shipped separately.

This can happen when products are fulfilled by different suppliers or warehouses.

If this happens, your remaining items may arrive in a separate parcel and you may receive more than one tracking number.

You will not be charged additional shipping fees because your order has been divided into multiple shipments.

Do You Offer Returns?

Yes.

Melbourne Lane Boutique offers a 30-day money back guarantee, subject to the conditions set out in our Returns and Refund Policy.

If you would like to request a return, please contact us within 30 days of receiving your order at:

info@melbournelaneboutique.com

How Do I Start a Return?

Please contact us before sending any item back.

Email:

info@melbournelaneboutique.com

Please include:

1. Your full name
2. Your order number
3. The email address used to place your order
4. The reason for the return
5. Clear photographs if the item is damaged, faulty or incorrect

Our customer service team will review your request and provide you with the appropriate return instructions and return address.

Please do not return an item before receiving approval and return instructions from us.

Where Do I Send My Return?

The correct return address will be provided after your return request has been reviewed and approved.

Because some products are fulfilled directly by overseas suppliers, your approved return address may be outside Australia and may, in some cases, be located in China.

Please do not send your return to an address other than the address provided by our customer service team.

Who Pays for Return Shipping?

For change of mind returns, incorrect size selections or products that are no longer wanted, the customer is generally responsible for the return shipping costs.

If the approved return address is with an overseas supplier, including a supplier located in China, the customer is responsible for arranging and paying for shipping to that return address.

We strongly recommend using a tracked shipping service and keeping your proof of postage.

This does not limit any rights you may have under the Australian Consumer Law.

When Will I Receive My Refund?

For an eligible standard return, your refund will generally be processed after the returned item has been received, inspected and approved.

Approved refunds are issued to the original payment method used for your purchase.

After we issue the refund, your bank, credit card provider or payment provider may require additional processing time before the funds appear in your account.

What If My Item Is Damaged, Faulty or Incorrect?

If you receive an item that is damaged, faulty or different from what you ordered, please contact us as soon as possible at:

info@melbournelaneboutique.com

Please include:

1. Your order number
2. A description of the issue
3. Clear photographs of the product
4. Photographs of the packaging where relevant

Our team will review the situation and help you with the appropriate next steps.

Your rights under the Australian Consumer Law are not excluded or limited by our policies.

Can I Change or Cancel My Order?

If you need to change or cancel your order, please contact us as soon as possible at:

info@melbournelaneboutique.com

We process orders as quickly as possible, so we cannot guarantee that changes or cancellations will be possible once your order has entered processing or has been dispatched.

Can I Change My Delivery Address?

If you notice an error in your delivery address after placing your order, please contact us as soon as possible.

We will do our best to update the address before your order is processed.

Once an order has been processed or dispatched, we may no longer be able to change the delivery address.

Please always check your shipping details carefully before completing your purchase.

What Payment Methods Do You Accept?

We accept the secure payment methods displayed at checkout.

Depending on availability, these may include:

1. Credit cards
2. Debit cards
3. Apple Pay
4. Google Pay
5. Shop Pay
6. PayPal, where available
7. Other secure payment options displayed at checkout

Available payment methods may vary.

What Currency Are Prices Displayed In?

Prices are displayed in the currency shown on melbournelaneboutique.com at the time of purchase.

For customers shopping in Australia, prices will generally be displayed in Australian Dollars (AUD) where applicable.

Your bank or payment provider may charge additional currency conversion or international transaction fees depending on your payment method.

How Can I Contact Melbourne Lane Boutique?

If you have a question about your order, shipping, returns, sizing, payments or any other matter, please contact us at:

Melbourne Lane Boutique
Email: info@melbournelaneboutique.com
Website: melbournelaneboutique.com

When contacting us about an existing order, please include your full name and order number so we can assist you as efficiently as possible.